We love these letters

October 8, 2009

Dear Ms. F:

The purpose of this letter is to formally and publicly commend your licensed massage therapists and office personnel for the excellent and professional care they provided me with while I was under the care of Dr. W through out my physical therapy sessions provided to me after I became involved in an automobile accident in which I sustained injuries.

I am a 911 operator and know the importance of being commended after great work is being done. I am usually the recipient of letters like this, however today I wish to take the time to formally thank your employees. This was my first time having to get physical therapy and I was very impressed by all of the physical therapists and essential office staff. I felt compelled to go on the record with my praise. These people truly deserve it. In an era where exceptional one on one customer service has virtually disappeared, the work that your employees did should be held up as an example for others to try and emulate.

I also wanted to take the time to thank and acknowledge the young ladies at the front desk. From the very beginning they helped me with all the questions that I had and properly directed me in the right direction without any hesitation. Every time that I arrived in your office feeling soar, tired, and beat up, they greeted me with a smile.

I was also very impressed with how quickly your staff filled out the necessary paperwork I needed in order to receive my lost wages as soon as possible. Thank you for helping me get the money I needed during that stressful time.

In closing, I believe that all of the employees deserve to be congratulated and rewarded for providing customer service and support beyond any of my expectations. Please forward them a copy of my letter.

Very Sincerely,

Claudia L.